Clinical Intake Document Processing
The Operational Challenge
A 24-clinic outpatient network received over 450 unstructured medical referrals, insurance updates, and lab reports daily via fax and email. Intake coordinators spent 12 to 15 minutes manually reviewing each document, checking patient registries, and transcribing doctor notes into their EHR system, causing delayed patient care.
The Technical Solution
We designed an automated ingestion parser. When a document arrives, a secure ingestion script triggers. An OCR parser cleans the document, and a private Llama-3 model deployed in a HIPAA-ready AWS GovCloud VPC analyzes it. The system extracts 18 critical parameters (patient name, diagnostic code, referring provider) and cross-references patient registries. It prepares the record for final human coordinator approval before automated EHR insertion.
Performance Outcomes
Weekly intake costs dropped by $6,200 while scaling intake capacity 4x without hiring additional administrative coordinators.